The 2018 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2018 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

More info

Subaru Loves the Earth

More info

Subaru Loves Learning

More info

Subaru Loves to Help

More info

Subaru Loves to Care

More info


Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Lithia Subaru of Fresno dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Animal Compassion Team of Fres
BREAK Foundation
Muscular Dystrophy Association

 Subaru Love Promise Heart

Love Promise Stories from Lithia Subaru of Fresno

Bring Light and Hope To The Darkness of Cancer  –  Tamar K

Bring Light and Hope To The Darkness of Cancer

“This helps restore my faith in humanity,” and “Thank you for doing this, it really means a lot for our patients”, these words echoed through the halls of cCare, a local cancer center, as Frank and Russell visited with patients and delivered messages of hope along with the LLS team. The messages of hope moved patients and their families, specifically the notes from kids in our community. One message that was particularly moving was from little Izzie, a spunky 5 year old survivor and LLS ambassador, who had her last chemo treatment and lumbar infusion just a few weeks prior. Our Subaru team had met her last year when they teamed up with our Light the Night campaign and she became their designated honored hero. When Russell saw who the note was from and we shared Izzie's journey with the patient at cCare, you could see how it brightened her day and helped fill her with a sense of hope.Thanks to the Subaru Loves to Care program, and amazing partnership with LLS, Izzie’s personalized notes, truly helped to bring light to the darkness of cancer and all those affected by it, in particularly her own family (who also happen to be a proud Subaru family). Together, Subaru and LLS are Bringing Light and Hope to the Darkness of Cancer! Thank you Lithia Subaru for being such generous supporters in our community!

"No Kid Sleeps On The Floor In OUR Town"  –  Alisa S

Recently, Lithia Subaru of Fresno donated to our charity Sleep InHeavenly Peace-Fresno Clovis Chapter and joined our mission to make sure that kids in Fresno/Clovis ever have to sleep on the floor again. We are amazed by the needs here in our community to help kiddos that are currently sleeping on the floor to get into a bed of their own. Sleep In HeavenlyPeace was founded in Idaho and has swept the nation with over 90chapters. Our chapter has received over250 bed request since May and that number continues to grow with people of the community sending in requests daily. Many of these kiddos have never had a bed of their own and the impact this makes on their life is unmeasurable. With the donations of Lithia Subaru of Fresno, we built over 50 beds for kiddos in the area. Lithia Subaru of Fresno also held a bedding drive, and thanks to the generous customers and employees we received several donations of bedding. Frank Perez, General Manager, was instrumental in creating community involvement by making TV appearances, spreading the word about Subaru’s support of this charity as well as building and delivering beds. We have scheduled another build day with Frank and his team, and look forward to our continued partnership with them in making sure that “No Kid Sleeps On The Floor In OURTOWN”.

Share The Love  –  Rosario G

Share The Love

Thanks to Lithia Subaru of Fresno for their recent donation to the Down Syndrome Association of Central California, my daughter, my family and other families with a love one with Down syndrome have the opportunity to enjoy new programs, events, support groups & educational resources.Thank you Lithia for supporting the families and the organization. Your Donation will help current and future resources that DSACC provides to our Down syndrome community! Thank you for helping the Down Syndrome Association of Central California build a stronger community!

Share The Love - Deepali D  –  deepali d

Share The Love - Deepali D

Recently, Lithia Subaru of Fresno donated 40,000 dollars to, Down Syndrome Association of Central California. DSACC is not state and federal funded. Donations made by Lithia Subaru of Fresno, make a difference in the lives of people who are touched by Down Syndrome.DSACC provides resources, spread awareness and events. Money raised is spend in Central Valley and towards the programs and the events. Lithia Subaru of Fresno helps DSACC in taking a step towards having a community that demonstrates acceptance, inclusion and appreciation for those who have Down syndrome.

Helping Bring Light To The Darkness of Cancer  –  Tamar K

Helping Bring Light To The Darkness of Cancer

The Leukemia & Lymphoma's 2017 Light The Night campaign was a great success this year and one of the reasons is because our local Subaru partner "shared the love" and supported our annual Light The Night walk. The annual walk is a community event to inspire hope for those touched by cancer and to show them they are not alone. The Lithia Subaru of Fresno team helped us show the 1789 participants they were not alone by hosting our team photos and capturing the spirit of the night. With these photos, those who came were able to remember the support they felt while there. We are excited about this latest partnership with Lithia Subaru of Fresno and look forward to their continued support next year!

Subaru drivers everywhere in Fresno!  –  Casey F

Subaru drivers everywhere in Fresno!

It was with great pride on July 6th the Leukemia & Lymphoma Society’s Central California chapter joined Lithia Subaru of Fresno to share some love with patients undergoing treatment at The California Cancer Associates for Research & Excellence of Fresno. Lithia Subaru provided 100 blankets to be personally handed out to local cancer patients along with messages of hope written by Subaru customers to spread care and love, one gesture at a time. As we entered the treatment infusion rooms to meet with patients, conversations about owning a Subaru started up and didn’t seem to end! One patient owned a collective total of 5 different Subaru’s over her lifetime, another patient couldn’t wait to stash her blanket in her daughters Subaru so her grandchildren could snuggle with it and think of her. By the end of the blanket deliveries, we counted over 27 Subaru owners among 43 patients that were all extremely touched by the heartfelt efforts of the Subaru General Manager and his staff. The social worker was so impressed with Subaru’s partnership that she asked when the next opportunity would be to promote their “Subaru loves to Care” program and how important the blanket delivery day has become to their patients and staff. The blankets were not only a big hit, but patients and hospital staff even asked if they could take home the cool box packaging that the blankets came in! Thank you for a truly joyful day to witness so many smiling faces when we left the cancer clinic!

Heroes come in all shapes and sizes...  –  Casey F

Heroes come in all shapes and sizes...

While not all heroes wear capes, The Leukemia & Lymphoma Society’s (LLS) Central California chapter was honored to partner with one of our heroes - Lithia Subaru of Fresno. For the second year in a row we offered hope, love and inspiration to cancer patients undergoing treatment in the Central Valley. The heroic force was felt at Valley Children’s Hospital on July 26th, when a team of Subaru & LLS staff, hospital volunteers (including George the hospital giraffe) and our honored children survivors met to deliver blankets, messages of hope cards & craft kits to children currently battling cancer. Along with many Subaru staff and customers, our 5 honored children, ages 3 to 18 years old wrote messages of hope to the kids going through cancer treatment. General Manager of Lithia Subaru, Frank Perez, went above and beyond to order an extra 50 additional craft kits to make sure we had plenty of goodies to deliver to the many pediatric patients at Valley Children’s Hospital. During the deliveries, one of the recipient families said, “Wow, what an amazing gesture! I guess not all heroes wear capes… !” We are deeply humbled and greatly appreciative of the generous support from Subaru and the deep community impact they are making here in the Central Valley... one gesture at a time! You are making the world a better place and are true heroes!

Down to Share the Love  –  Jennifer W

Down to Share the Love

Lithia Subaru is an incredible community supporter. Recently, they SHARED the LOVE with Down Syndrome Association of Central California... donating over $25,000! This is just incredible. With this incredibly generous donation, DSACC has been able to offer more support, social opportunities, and educational materials for members, new & expecting parents, and the community at no charge! We were also able to send 6 of adult advocates with Down syndrome and support staff to a national conference to learn more about advocacy and promoting the abilities of all individuals. "It truly makes an impact in our world and helps us continue our mission to enhance the quality of life of all people whose lives are touched by Down syndrome."

Lithia Subaru of Fresno Shares the Love  –  Allison T

Lithia Subaru of Fresno Shares the Love

The Leukemia & Lymphoma Society was proud to partner with Lithia Subaru of Fresno over the month of June as Subaru offered inspiration, hope and warmth to cancer patients in the Central Valley. During the course of the month, Subaru customers wrote messages of hope to patients going through cancer treatment. A total of 140 message cards along with co-branded (LLS & Subaru) blankets were delivered to patients at CCare (California Cancer Associates for Research & Excellence) in Fresno. LLS & Subaru executives delivered them to patients who were receiving treatment in the infusion rooms. The patients were extremely appreciative of this kind gesture. In a way to properly thank Subaru for their kind and generous giving spirit, LLS Board members, staff and honored patients gathered at the dealership to deliver a thank you message. Fourteen-year-old cancer survivor Christopher Cazares posed for a photo inside a Subaru with a sign reading, “Cancer Survivor and Future Subaru Driver.” Christopher and his twin brother Alex were surprised by the General Manager’s gesture to take them on a test drive in their favorite car. We are grateful to Subaru and their customers for giving back to the community and caring deeply for cancer patients!

Saving the Lives of the Valley's Homeless Animals  –  Katie A

Saving the Lives of the Valley's Homeless Animals

The valley's homeless animals have been blessed with the support of our AMAZING Subaru dealership! In a community with such a large homeless animal population, Subaru's love promise helps bring hope to thousands of pets in need. Thanks to their help Animal Compassion Team was able to save over 1,000 homeless pets within the past year! The funds raised by Subaru provided life saving medical care for injured animals, helped feed the 150+ animals that call the Sofia Center home, spayed and neutered pets who will no longer contribute to the overpopulation, and assisted ACT in beginning the construction of a new building to save even more lives. Subaru's love promise does not stop at funds though- they also took the time to photograph and feature some of our adoptable pets. Their efforts helped these pets find their happily ever after. Subaru's love promise is a promise to help make this world a better place- and that is exactly what they have done for the people and animals at ACT!

Salesman EXCELLENT Customer Service  –  Nikki D

Salesman EXCELLENT Customer Service

I recently purchased my 2nd Subaru in 2 years from Fresno's Lithia Subaru. During my first experience buying from Salesman Ed, he treated me with respect and a "we can make this happen" in a no-pressure sort of way. Additionally, he took the time to go over the car with me, even after hours (since that all my schedule allowed) and even was available for me to contact with questions as far as scheduling my first service, etc. He was my go-to-guy at Subaru until I learned my own way. Needless to say, when I went to purchase my next Subaru, I knew EXACTLY who I wanted to buy from...Ed of course! I sent him a text message to see if he was working and he promptly met me out front. During a very HOT (100+) day, he walked me around the lot and helped me fine the perfect car for me. Several times during the sales process which required walking back and forth across the ends of the lot, I offered to meet him in a more convenient spot for him, to which he kindly declined stating "I'm here to serve you!" and that I could sit in the air conditioning and drink cool water. After the sale, he followed up with me through email and sent me demonstration videos for some of the features where I needed clarity. Ed is an excellent example of service to customers and I feel that he goes above and beyond the typical level of customer service. He has a true heart to make the customer happy. When I decide to purchase my next Subaru, I will certainly call Ed first!

Lithia Subaru helps Animal Compassion Team assist over 800 animals  –  Katie A

Lithia Subaru helps Animal Compassion Team assist over 800 animals

Lithia Subaru of Fresno has helped Animal Compassion Team (ACT) assist over 800 animals this year alone. Thanks to Lithia Subaru of Fresno, we've been able to save special needs dogs like Chiquita and Daniel. Chiquita is a small Chihuahua with a heart of gold and a tail that never stops wagging. When we first met Chiquita she had a broken pelvis and massive hernias that were nearly as big as her, but thanks to donations from Lithia Subaru of Fresno, ACT was able to pull her from a high-kill shelter and get her the surgery she so desperately needed to repair her hernias. Now, Chiquita is doing great and looking forward to finding her forever home. Daniel is a spaniel mix that was roaming the streets of a small rural town outside of Fresno. He had a badly broken leg and was in desperate need of help. Thanks to Lithia Subaru of Fresno, he got that help. Now, he is running and playing on his repaired leg! For these animals, Subaru's Love Promise means the difference between life and death, Chiquita and Daniel are just two examples of the good that is possible with Subaru's support. Lithia Subaru of Fresno's support also allows ACT to work towards larger goals, such as a new quarantine building that will allow us to help even more high-risk animals from high-kill shelters. Lithia Subaru of Fresno's Love Promise is a promise that helps make our community better- not just for the people, but for the animals as well.

true true ; ; ; ;
true true true true true true true true true true true true true true
; ; ;